Pinnacle has an overall objective of being the number one performer within every contract it works.

Whether this is a multiple contractor facilities management service in housing or single supplier within a school we aim to provide services that:

• Meet or exceed the specification
• Are flexible to local users needs
• Ensure our clients meet their own targets for performance

Our track record is second to none and is based around delivering:

• KLOE compliant agendas
• Upper quartile performance
• Increases in resident satisfaction by 3 per cent year-on-year
• Maximised service-user participation to a level of 60 per cent
• Service-users satisfaction on environmental matters of at least 75 percent
• Target turn-around times met by ensuring every customer has access to specialist teams for dealing with graffiti, bulk refuse and emergency cleaning
• All contracts achieve at least 85 per cent Gold or Silver standards in cleaning and grounds maintenance
• Health and safety regulations compliance
• Full value for money

Pinnacle has appointed a number of dedicated performance and quality managers who specialise in monitoring and benchmarking Pinnacle’s performance across a range of contracts.